Corporate IT Team Lead ______

The Corporate IT Team Lead is responsible for leading the corporate IT services team within Calastone. This technical hands-on role will have overall responsibility for deploying and supporting the company’s corporate, services within multiple offices, strategically enhancing and building a resilient service for Calastone’s users.

The right person for the role, must be an all-round technologist and have a good attitude to learning new technologies. This would include but not be limited to PC hardware support, Active Directory, mobile device management, voice services (PBX, VOIP), physical security (access cards, CCTV), exchange email and O365, the corporate server and network estate (in collaboration with the production infrastructure team).

The Corporate IT Team Lead will work in partnership with colleagues and clients to ensure that all corporate IT strategic goals are met. The role requires the ability to work independently, without supervision, The role is based in the UK offices, providing support to the local office users in addition to users across Calastone branch office around the globe.

Key Responsibilities

  • Full responsibility for corporate IT services within the organization, which includes but not limited to the corporate offices and outsourced corporate IT services.
  • Work in collaboration with the production infrastructure team to deploy and maintain the corporate server and network estate ensuring standardisation and best practice across the global estate.
  • Assist the Cyber Security and Compliance team with the company’s corporate IT security strategy, confirming that all security policies are documented and implemented in a timely manner to mitigate risk.
  • Direct, implement and oversee standard IT practices for the corporate office which includes but is not limited to antivirus, backups, desktop security patches, service and system monitoring, VOIP, service upgrades and enhancements, mobile device management, hosted email services and end user compute services.
  • Manage corporate IT project implementations and initiatives taking full responsibility for planning and delivery of new services.
  • Define the corporate IT roadmap in collaboration with the Head of Global Infrastructure and production infrastructure team.
  • Work in collaborate with the production infrastructure team to ensure services are supportable, scalable, costs effective and in line with agreed strategy.
  • Assist with the support of production systems as required.
  • Build and Maintain vendor relationships in the management and purchase of hardware and software products.
  • Work with and communicate to all customers and internal technical staff through implementations and service incidents that arise and work to achieve a positive outcome in the shortest timeframe.
  • Maintain Calastone’s reputation for high quality service support and delivery
  • Contribute to all aspects of general business improvement.
  • Team Management:
    • Monitor team performance against agreed objectives and day to day operational requirements, ensuring any corrective action that might be required is taken. Evaluate team members and provide feedback and support
    • Coach team members and assist in their technical development.
    • Engage and motivate the team, providing regular communication, direction, prioritisation and guidance to enable them to deliver successfully and develop in their careers.

Required Knowledge & Experience

  • Experience of Microsoft server and desktop support technologies. preferably to MCP standard or equivalent.
  • Previous experience within a corporate IT support position in the financial industry.
  • Experience of project delivery life cycle, in accordance with industry good practice.
  • Support experience with executive level clients.
  • Ability to work with outsource partners to provide a highly resilient corporate IT service while keeping ahead of the technical curve and building for the future demands of the business.

Person Specification

  • A team player in multi-disciplined environment.
  • Always calm and focused under pressure and able to positively direct customers, colleagues and service partners when resolving service issues.
  • Ability to take ownership of problems and lead by example, through to root cause identification.
  • Strong work ethic and entrepreneurial approach.
  • Passionate about quality and ‘getting it right’.
  • Highest levels of professionalism, honesty and integrity.
  • Balanced individual able to critically appraise own strengths and development areas.
  • Clear and precise in written, oral and diagrammatic forms.
  • Willing to work evenings and weekends as required to support the team in installing, upgrading or troubleshooting various technologies.
  • Ability to travel internationally occasionally to meet with remote team members.