Webinar: The world has changed, how have operational teams responded and is this sustainable?______

During this webinar HSBCBNY Mellon and Calastone discussed how operational excellence has become a more critical service differentiator than ever before.

The panel shared their views on how operational gains changed during Covid-19, how operations teams contribute to business performance and client service in a competitive funds landscape and how regulators might respond in the future.





  • Steve Leggett

    Steve Leggett

    Chief Operating Officer, Calastone
  • Alexandra Waite

    Alexandra Waite

    Head of Transfer Agency, EMEA and APAC, BNY Mellon
  • Jon Willis

    Jon Willis

    Global Head Distribution Support and Transfer Agency Operations, HSBC