During this webinar HSBC, BNY Mellon and Calastone discussed how operational excellence has become a more critical service differentiator than ever before.
The panel shared their views on how operational gains changed during Covid-19, how operations teams contribute to business performance and client service in a competitive funds landscape and how regulators might respond in the future.
Chief Operating Officer, Calastone
Head of Transfer Agency, EMEA and APAC, BNY Mellon
Global Head Distribution Support and Transfer Agency Operations, HSBC