Product Manager is a leadership role within the Product team with responsibility for shaping Calastone’s strategy and products in the Transaction Services and Network space. The role holder will be instrumental in shaping the design and direction of our strategic Settlements & Payments product, as well as being responsible for day-to-day management of the existing product portfolio and the associated product development activity. This includes conducting market analysis, soliciting client feedback, defining and prioritising work for the development team, and assessing product performance against financial targets.
You will encourage idea generation from your partners in Sales, Operations, Marketing and Technology and, crucially, directly with clients. You will join specialists in the Sales team in co-creation sessions with clients, aimed at understanding their needs and working on potential solutions collaboratively – keeping scalability and repeatability of the solution front of mind.
You own the strategy and applicability of your products, working with key stakeholders to take them through from ideation to in-life management and ongoing commercial success.
Key Responsibilities
Own and manage the strategy and product development for your domain, in alignment with the overall product strategy and vision set by C-Suite, and with our company strategy
Oversee the commercial viability of your product domain, ensuring product level budgets and sales targets are set and achieved in line with corporate goals; monitor and optimize your products to maximize chances of success, including profitability
Collaborate with your development partners within Technology and the client-facing teams in Sales, Operations and Marketing to ensure delivery, adoption and success of your Products
Represent Calastone as thought pioneers at industry events, presenting the vision to industry front runners
Assist Sales in Client meetings; investigating client needs and establishing views on new product capabilities to meet them
Work with the Corporate Development and Strategy team to explore partnership and inorganic opportunities that can accelerate the Digital Investment roadmap and plan. Be the face of those interactions and take ownership of driving those partnerships forward.
Undertake regular, in-depth competitor research, gaining insights into the extent of your competitive edge and how to maintain it, as well as threats to our positions from “one stop shop” platforms and service providers.
Guide and manage work of your direct reports team, consisting of Product Owners and Business Analysts
Required Knowledge & Experience
Experience in Financial Services industry required, with roles in Transfer Agency, Platform and Fund operations preferred
Experience and understanding of roles and actors involved within funds distribution and the functions within a fund management company
Deep experience in product development fundamentals, with strong analytics and structured, data-driven approach
Thrive in a fast-paced, product-oriented environment and can meet deadlines under tight time constraints
Demonstrated thought leadership and effective communication and interpersonal skills, with ability to influence at all levels in the organization
Experience managing cross-functional teams and motivating them to go the extra mile
Ability to manage and prioritize multiple requirements, deadlines, and projects
Deep Knowledge of Lean and Agile software development processes
Person Specification
Delivery and Impact – Self-starter and resourceful: taking the lead is second nature and you are comfortable driving things autonomously within a very collaborative environment, continuously reaching to colleagues and other parties and not waiting for things to happen. Raises risks and issues promptly to the relevant bodies alongside recommendations for mitigation.
Communication – Assured, accurate, deliberate and direct. Ability to articulate complex issues concisely and effectively. Accustomed to pre-empting stakeholders to facilitate decision making. Engaged listener to steer client conversations and factor in their input.
Conduct – Demonstrates the corporate values of connected, supportive, creative and driven. Show a strong work ethic and the highest levels of professionalism and integrity.
Teamwork – Able to provide guidance to those within their peer group. Open to work in a multidisciplinary team, where we aim to complement each other and promote constant collaboration and dialogue.
Management – Able to constantly manage priorities and lead the Product Owners and Engineers to delivery.
Problem Solving – Identifies, considers and solves problems of a product, political, organisational and technical nature – ensuring visibility and buy-in where required.
Organisation – Provides regular 360 feedback to team, peers and management – with a view to addressing issues as well as encouraging performance.
Influence – Provides open feedback with actionable intent – also solicits this from peers, team and management. Open to learn from others and try to do things differently
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